Booking & Refund Policy: To secure a reservation, a valid credit card is required; otherwise, the reservation will be automatically released. The booking process is considered valid only if the client receives an email from ([email protected]) containing all the necessary data for the booking process and the cancellation link provided by Volmar Hotel. We provide two rate options for each room type: Standard Rate and Non-Refundable Rate. The Standard Rate allows cancellations up to ‘x’ days before arrival ( x varies seasonally) with a full refund, and after this period, a partial or full amount may be retained. The amount retained by Volmar Hotel and other specific terms will be detailed to you during the booking process. The Non-Refundable Rate is non-cancellable, meaning that no refunds are possible in the event of a cancellation. Please be aware that seasonal variations may result in the display of only one rate option; for instance, during the winter season, only the Non-Refundable Rate may be available. If no cancellation request is received, the total amount paid for the booking at Volmar Hotel will not be refunded.

Privacy Policy: Every client is crucial to Volmar Hotel and we are committed to safeguarding the privacy of our guests. Volmar Hotel collects only necessary data to improve services both online and on-site. By using our website or services, you consent to the terms outlined in this Privacy Policy. When making a booking on our site, you must provide specific data for the contract such as first and last name, email address, phone number, address, city, country/region, credit card information and you will be prompted to agree to the terms and conditions, refund policy and privacy policy. The provision of personal data may be required within the services we provide, and failure to provide necessary information may limit our ability to offer full services. Bookings made on our website register the provided email address and associated booking information in one customer. Your information is utilized for reservation processing, personalized services, communication, to enhance your overall experience with us and will be stored in accordance with statutory retention periods. Our website may use cookies for improved functionality and a better user experience. These cookies collect aggregated data for analytical purposes and do not collect any personally identifiable information. We do not sell, trade, or otherwise transfer your personal information to third parties without your consent, except where required for legal or operational purposes. Our website may contain links to third-party websites and we are not responsible for the privacy practices or content of these sites. We reserve the right to update this Privacy Policy to reflect changes in our practices and services and it is recommended to review this policy periodically. As a data subject, you have rights regarding your personal data. This includes the right to access the information we hold about you, allowing you to review and confirm its accuracy. Additionally, you have the right to request the deletion of your data, subject to applicable legal obligations. These rights are part of our commitment to ensuring that your personal data is handled with utmost accuracy, integrity, and in accordance with your preferences. If you wish to exercise any of these rights or have questions about how your data is processed, please contact us through our contact form, and our team will be happy to assist you. Your trust and satisfaction are paramount to us at Volmar Hotel.

Lost & Found Items: Should guests misplace any personal belongings during their stay, our hotel has a dedicated Lost & Found protocol to assist in their recovery. Whenever an item is discovered, it is promptly recorded as ‘found’ in our system. Thorough records are diligently maintained to ensure a comprehensive inventory of all recovered belongings. In the event that an item is left in a guest room following check-out, our team will make reasonable efforts to contact the guest and facilitate the return of their possession. Our commitment to reuniting guests with their lost items underscores our dedication to providing a memorable and responsible hospitality experience.

Guest’s Belongings in Rooms: Guests are kindly advised to take precautions by locking their room doors when leaving the premises or retiring for the night. The Hotel’s Management emphasizes that it cannot be held responsible for any loss or damage to guests’ belongings within their hotel rooms or any other area of the hotel premises. This includes incidents of theft or pilferage. It is recommended that guests exercise due diligence in securing their personal items and valuables. While we strive to provide a secure environment, guests are encouraged to make use of available safety measures and report any concerns promptly to the hotel staff. Your understanding and cooperation contribute to ensuring a safe and enjoyable stay for all guests.

Damage to Hotel Property: Guests are kindly reminded of their responsibility for any loss or damage incurred to the hotel property resulting from their actions, the actions of their guests, or any person for whom they assume responsibility. Our commitment to maintaining a pristine and welcoming environment relies on the collective care and respect of our valued guests. In the unfortunate event of damage, it is essential that guests take accountability for the incurred costs associated with restoration or replacement. This responsibility extends to cover any intentional or unintentional harm caused during the duration of their stay. We appreciate the understanding and cooperation of our esteemed guests in ensuring the continued beauty and functionality of our hotel property for the enjoyment of all who choose to stay with us.

Luggage Storage: Guests are welcome to utilize our luggage storage service, provided it is subject to availability. It’s important to note that storing luggage is done at the sole risk of the guest, and the hotel assumes no liability for any loss or damage to the stored items. While we strive to offer this convenience, storing luggage overnight or for a duration exceeding 24 hours is not feasible. We appreciate our guests’ understanding of these limitations, and we encourage them to reach out to our attentive staff for any assistance or alternative solutions to make their stay more comfortable.

Pet Policy: No pets are allowed on the hotel premises.

Smoking Policy: At Volmar Hotel, we maintain a smoke-free environment to ensure the comfort and well-being of all our guests. Smoking is strictly prohibited in all enclosed areas throughout the hotel, encompassing guest rooms, hallways, elevators, stairs, restrooms, lobby areas, and any other enclosed facilities. However, we do provide designated smoking areas outside the hotel lobby/entrance and permit smoking on balconies for specific guest room types that are equipped with balconies. It’s important to note that any violation of our no-smoking policy within rooms will incur a non-refundable cleaning fee. We appreciate your cooperation in preserving a fresh and pleasant atmosphere for everyone. Our dedicated team is available to address any questions or concerns you may have regarding our smoking policies, ensuring a delightful and smoke-free experience for all our guests.

Disturbance: We prioritize creating a tranquil and enjoyable atmosphere for all our guests. In line with this commitment, the Hotel’s Management reserves the right to request the departure of any guest found causing a disturbance, annoying fellow guests, or engaging in behavior deemed unacceptable by our standards. We believe in fostering an environment where every guest can relax and make the most of their stay. Hence, we kindly remind guests to conduct themselves with respect, refraining from activities that may cause nuisance or annoyance to others on the hotel premises. Your cooperation is instrumental in maintaining the comfort and overall satisfaction of all our valued guests. Our attentive staff is readily available to address any concerns and ensure a harmonious and pleasant experience for everyone.

Arrival and Departure Details Our check-in time begins at 14:00, allowing guests the convenience of settling in during the afternoon and evening hours. For check-out, we kindly request guests to complete the process by 11:00, ensuring a smooth transition for both departing and arriving guests.

Management and Guest RelationThe information provided here serves to clarify that it does not establish or generate any form of tenancy, sub-tenancy, or any other entitlement for individuals to engage within the hotel premises. It emphatically asserts that the Management is unequivocally considered to have complete and absolute possession of the hotel premises. This declaration underscores the authoritative control and responsibility wielded by the Management over the property, reinforcing the understanding that guests and any other parties involved do not acquire any proprietary rights or privileges within the hotel premises based on the information presented herein.

Government Rules and Regulations & Application of Laws Guests are requested to observe, abide by, confirm to, and be bound by all applicable acts, laws, Government rules, and regulations in force.

Photographs & Videos It is expressly prohibited to utilize photographs and videos captured within the confines of the hotel premises for commercial or public purposes. Engaging in such activities is deemed illegal, and individuals found in violation of this policy will be subject to prosecution. This strict prohibition is in place to safeguard the privacy, security, and intellectual property rights associated with our establishment. We kindly request all guests and visitors to respect this policy, as it contributes to maintaining a secure and private atmosphere for everyone within the premises. Any breach of this regulation will be treated seriously, and legal actions may be pursued against those found in contravention.